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1) Draft for LSC Press Release - Big John's Fast Food Retailing
2) Management Training at Aisin
3) New staff join the PILOT team
4) We strengthen our training provider Consortium to cover the Construction industry

1) Draft for LSC Press Release - Big John's Fast Food Retailing
In February 2007, we were invited by LSC to contribute information on our LSC-funded work under the Train-to-Gain national training initiative for a possible promotional article. We selected a new project which included a variety of complexities, including:

    - Basic Skills training
    - Language support
    - Widely distributed retail locations
    - A mix of qualifications to be delivered

The Retail NVQ is being delivered across all sites by our Assessors Snita Jakhu and Baldev Bhara.

The resulting draft press release prepared by the LSC's local communications agency is given below.

"Training nets rewards for fish and chip proprietor"
FISH and chips are being served with a smile at Big John's in Birmingham this month. For staff are being trained in good customer service through an NVQ course in retailing. And fast food proprietor `Big John` Saddique, who runs J B Foods Limited, including a chain of 13 takeaways around the city, is a happy man as he reaps the rewards of investing in his employees through the Learning and Skills Council's new `Train to Gain` scheme.

Already 20 of John's workers have successfully undergone basic skills training through the subsidised scheme aimed at tackling the West Midlands' skills shortages. Now they've got the bug for learning, they are continuing with trainers from Pilot IMS Ltd. delivering an NVQ course in the workplace.

The trainees, who have brushed up on their basic maths and English through lessons delivered in their company's boardroom, have already grown in confidence and are keen to learn about customer service and business improvement techniques.

The basic skills training came free of charge, via the LSC training scheme, and Mr Saddique provided the venue as well as giving his employees paid time off to attend the training sessions with lunch and transport thrown in.

Trainer Anjum Khan of the Digbeth-based Basic Training Centre, said: "We went along to J B Foods and carried out an initial assessment of staff needs before starting the training.

"Mr Saddique was very supportive of the scheme and, with his staff members being pulled in from different shops, the course was a great way for them to interact and learn from each other. We could see the learners growing in confidence as the course progressed and, as the training is tailored specifically to their needs, Mr Saddique has been able to reap immediate benefits."

John Saddique said: "I signed up for the Train to Gain scheme because my business is expanding and I know that the most key element to success in business is having quality staff and providing the right training for them. We want our staff to see employment as a career and, in return for their loyalty, we will ensure, as a company, that they are kept up to date with all relevant training."

John is among thousands of employers who are taking advantage of Train to Gain since it was rolled out across England in August (2006). The scheme focuses on those employers who most need help in training their staff and the majority are smaller companies who have never worked with training providers before.

Birmingham's Train to Gain co-ordinator, Betty Griffiths, said: "Skills shortages are having a crippling effect on the economy and Train to Gain is playing an instrumental role in tackling this crisis head-on by providing employers with expert advice on how and where to train their staff to increase productivity."

For information on the above, Contact us

2) Management Training at Aisin Europe Manufacturing (UK) Ltd
Since 2006, the Company has been running a Team Leading course for a selection of its current and potential first line managers and supervisors. The course is a formal qualification under the authority of the Institute of Leadership and Management (ILM), the awarding body for many management and leadership courses.

This course offers a wide range of management topics which can be selected to meet the exact needs of both the Company and the participants. The workshop sessions are being delivered by Pilot's Quality Manager, Sue Selby. Feedback on the course from both the participants and HR Manager, Mark Shrimpton, has been more than encouraging. A number of the participants have expressed a desire to extend the course to cover more of the key management topics available.

For information on the above courses, Contact us

3) New staff join the PILOT team
We are very please to welcome some excellent staff into our team. They are:

  • Melvin Hunt, who joined us in March
  • John Butlin and Jeff Dass, who both joined us in April
  • Steven Shaw, who joined us in May and is based in the North West
  • Natalia Lampa, who joined us in August.

We will be including more details in our next edition of our Newsletter.

4) We strengthen our training provider Consortium to cover the Construction industry.
In June, we were pleased to announce that Symphony Assessment Limited, of Tamworth, Staffs. had agreed to join our training provider "Consortium". This had followed an intensive review of the independent, workplace training providers covering the West Midlands, which was undertaken by our Directors earlier in the year.

The arrangement applies from 1st June 2007.

Symphony's Chief Executive, Paul Winter, welcomed the opportunity to join Pilot's Consortium, as it expanded the profile of the company within the West Midlands opening up an area in which particularly hard to reach companies could benefit from the wage compensation offered by the government's national "Train to Gain" project and the experience of Symphony Assessment Limited to deliver construction related NVQ's.

"I will be looking to use the services of other companies within the consortium to expand the level of support that can be obtained by Symphony's existing customer base within the West Midlands region"

Confirming the agreement and its benefits, our Director, Andy Parker, explained

"We see this development of the PILOT training provider Consortium as providing two distinct advantages for West Midlands companies:

First, the agreement makes available, through Symphony, a broad range of effective training programmes which are eligible for support funding, to members of the construction industry. This applies specifically throughout the West Midlands, though opportunities outside the region also exist, if the appropriate funding criteria can be met. The additional range of available courses includes both Administration and Customer Service NVQs.

The second advantage is that it enables us to be able to more closely match the jobs of some employees within our client companies with NVQs which are more directly relevant to their actual work activities.

Symphony Assessment Limited is a company of similar size to ourselves, with 8 years experience of effective training within the construction industry. The Company has an excellent track record, particularly in delivering LSC-supported NVQ programmes. We believe that by working together, we will improve both our service to our client companies and our own internal operations. This is a win-win arrangement for both of our Companies as well as for our client organisations and course participants. "

Symphony Assessment specialises particularly in the following areas of construction training and assessment:

  • Carpentry and Joinery Site work and Formwork
  • Civil Engineering
  • Concrete Repair
  • General Maintainance
  • Groundworking
  • In-situ Flooring
  • Kerb Laying
  • Large Drainage
  • Modular Pavement
  • Project Management
  • Roof Structures

The Company is a member of The Construction Plant Competence Scheme (CPCS), which operates as the setter of standards for training and recognising the Competency of Plant Operators for construction sites throughout the UK.

The following NVQ courses are available through Symphony:

  • Forward Tipping Dumper: Wheeled, Tracked
  • Excavator 180° Crawler and Wheeled, below 5 Metric Tonnes
  • Excavator 180° Crawler and Wheeled, above 5 Metric Tonnes
  • Rough Terrain Forklift/Masted Truck
  • Telescopic Handler: Industrial Telescopic, Up to 9 metres, All sizes exc. 360ºSlew, All sizes inc. 360º Slew
  • Wheeled Loading Shovel
  • Tracked Loading Shovel
  • Ride-on Road Roller
  • Soil-Landfill Compactor
  • Dump Truck Articulated Chassis Up to 15 tonnes All Sizes
  • Dump Truck Rigid Chassis: Up to 15 tonnes, Up to 50 tonnes, All Sizes(wheeled), Tracked
  • Excavator 360º (Below 10 tonnes) Tracked, Wheeled
  • Excavator 360º (Above 10 tonnes) Tracked, Wheeled

The Company also runs a weekly short, 3 hours, health and safety course and test in Tamworth, Staffs., under the auspices of the CSCS. This is designed to meet the needs of those candidates who have to sit the CSCS / CPCS health and safety test.

Symphony has a very interesting website, www.nvqworld.com; where lots of extra information is available.

Enquirers for any construction industry training should contact Kelvin Goode at Symphony, for immediate and detailed information and service. Contact details are:

Tel No: 01827 69299
Fax No: 01827 313055
E-mail: symphonycentre@aol.com

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