Example of Programme undertaken

Programme Details

Pilot was invited by the client company to deliver a broad range of training covering food hygiene, health and safety to improve awareness of legislative requirement and current good practice, with a City and Guilds manufacturing NVQ, to confirm competence at performing work operations to national standards and the company's own procedures. The courses were run under the franchise partnership with Dudley College.

Preparation
The client company operated three separate sites, performing very much the same processing operations, preparing fresh meat products for the retail grocery market. A permanent two shift system was operated at each site, with operations designed around a production line system. Both factors created an access problem for the Pilot trainer /assessors, requiring very short access time with each learner and evening contact with those on the afternoon shift. A large number of the employees were found to be of Asian extraction, of whom some had very limited basic English skills. Pilot responded to this requirement by allocating Trainer/assessors with a variety of Asian language skills to the Project.

Course Delivery
To cater for the basic hygiene requirement, a series of short training sessions were run at the workplace. These course sessions were translated in real time into four separate Asian languages, Bengali, Hindi, Punjabi and Urdu. The sessions were supported by an A3 poster, produced in-house by Pilot, illustrating all the essential precautions required, with captions and instructions printed in Urdu.

The health and safety component of the programme was delivered to the office staff, who undertook the City and Guilds Certificate in Health and Safety in the Workplace.

The production operatives undertook the PMO course. Assessments undertaken in cold storage areas required proper thermal protective clothing to be worn, making immediate note-taking an impossibility for the trainer/assessors.

Outcomes
Despite the on-site difficulties experienced, the learners all gained their qualifications. The client company was rewarded by improved timekeeping, increased attention to hygiene and safety and a reduction in absenteeism and staff churn.

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