| NOTICE: |
Through 2010 and 2011 all nationally accredited qualifications are being revised by their relevant Awarding Bodies to meet the requirements of the government’s newly introduced, national Qualifications and Credit Framework (QCF).
In many cases the courses remain virtually unaltered but have added details of “Credit” values ascribed to the individual Units that are required to be completed to achieve the qualification.
Under the QCF, new qualification grades have been introduced: an Award, Certificate and Diploma, for which a specified minimum number of Credits will have to be achieved. These grades are expected to be available for each subject at each Level of difficulty. The grades available and the numbers of Credits required for each grade can however differ for each subject and Level.
The new information is being introduced onto our website following its availability from the relevant Awarding Bodies. The revised courses are identified by the acronym QCF at the end of their title. Please contact us for the very latest information.
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Customer Service
Course Available
| Customer Service NVQ - Level 2 |
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See "Course Description" below |
Awarding body: The City and Guilds of London Institute
BENEFITS TO PARTICIPANTS: The course provides you with:
- Recognition of your competency at work, against the industry's nationally agreed standards
- A qualification which is yours and yours alone, which is recognised internationally
- A qualification gained at your place of work - no requirement to attend a training establishment
- A basis from which you can move on to further develop yourself
BENEFITS TO EMPLOYERS: The course:
- Improves workplace performance through reinforcing and improving current skills and attitudes to work
- Develops practical and relevant ideas for operational improvements
- Provide effective learning and assessment by relating directly to the work procedures of your organisation
- Achieves a common platform of competency throughout the workforce
- Identifies employees with development potential
- Saves time by being undertaken at the place of work and being tailored to match the indiidual's requirements
- Achieves results with minimal disruption to work activities
- Helps meet legal requirements for employee induction and health and safety training
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Course Description
Customer Service NVQ - Level 2
AIMS OF THE COURSE
This nationally accredited course is aimed at enabling learners to demonstrate their competence in providing a service to customers, whether outside or within an organisation, i.e. to anyone to whom a service or product is offered/provided.
The course is intended for front line staff whose job role includes any task involved in satisfying the requirements of others, be it by telephone, post or face-to-face contact. It is appropriate for those who:
- provide a direct service to customers
- wish to gain a qualification which focuses on the fundamental role of dealing with customers
- wish to demonstrate competence in the field of serving customers in order to progress towards a higher qualification in the same area.
It is also ideal for people working within an organisation who provide a service to the other staff in organising or dealing with internal organisational requirements.
COURSE CONTENT
The course comprises a series of topics which are of general relevance when dealing with any customers, plus a further single topic to be selected from a range of four options. The options are related more directly to specific aspects of handling customers. They are:
- Support improvements in customer service
- Develop personal performance through serving/delivering services to customers
- Promote additional products or services to customers
- Process customer service information
ENTRY REQUIREMENTS: All candidates must be employed in appropriate roles within their organisation.
QUALIFICATIONS GAINED: City & Guilds NVQ Customer Service Level 2
COURSE ASSESSMENT: Competence is assessed against agreed National Standards, with evidence to be obtained from various sources. It is essentially a work-based qualification.
FURTHER INFORMATION
To obtain the full list of Course content and options for the qualification, use the download button to download the Course Profile
Download Course Profile 
For details of fees and timetables and to enrol, please contact us
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